DRAFT FOR LEGAL REVIEW — not published.
Return Requests
You may request a return within 30 calendar days after delivery. Before sending an item back, contact TARRU support and include your order number.
Eligibility
- Items should be unused, unopened, and in their original packaging.
- Opened or used dietary-supplement products are generally not eligible for return for hygiene and safety reasons, except where the item is damaged, defective, incorrect, or applicable law requires otherwise.
- Proof of purchase may be required.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and relevant details so the issue can be reviewed.
Refunds
If a return is approved, the refund is issued to the original payment method after the return is received and reviewed. Processing time after issuance depends on the payment provider or financial institution.
Return Shipping
Unless the item is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return-shipping costs. Original shipping charges are not refundable unless required by law or specifically approved by TARRU.
Subscriptions
Managing or canceling a subscription is separate from requesting a refund. The current subscription plan renews every 4 weeks. Customers should use their TARRU customer account to access available subscription-management options before the next recurring order is processed.
Contact
Email tarrunutrition@gmail.com or use the Contact page and include your order number when possible.