Open your TARRU customer account and locate the relevant order.
View Orders →RETURNS & ORDER HELP
Order problem? Start here.
The self-service returns portal is not live yet. Until the final return and refund policy is published, TARRU support will handle questions directly.
CURRENT SUPPORT FLOW
Three steps for order help.
Contact TARRU and include your order number plus a brief description of the issue.
Contact Support →Support can respond based on the order details and the return/refund policy in effect at that time.
POLICY STATUS
No invented guarantee.
TARRU does not currently publish a 30-day money-back guarantee, a fixed return window, or detailed refund eligibility on this page.
CURRENT
Support-led resolution
Full return and refund eligibility, timing, shipping responsibility, and conditions will be published before the final policy is activated.
COMMON ORDER ISSUES
What to include when you contact us.
Order number, delivery status, and a short description of what happened.
Order number and clear details about the item received.
Order number and relevant details so support can review the situation.
Order number, product condition, and the reason for the request.
READY TO GET HELP?