TARRU HELP CENTER

Questions? Start here.

Product facts, ingredients, subscription, shipping, returns, payment, and account help — in English and French.

01

Product

What TARRU is, what is in the bottle, and what is currently available.

What is the current TARRU product?

TARRU’s launch product is Creatine Monohydrate Gummies in Natural Sour Blue Raspberry flavor.

How much creatine is in each gummy?

Each gummy contains 1,250 mg of creatine monohydrate.

How many gummies are in each bottle?

Each bottle contains 120 gummies.

What claims are on the current product label?

The current product information lists Sugar-Free, Gluten-Free, Non-GMO, and Vegan Friendly.

What flavor is available now?

Natural Sour Blue Raspberry is the current launch flavor. Future flavors will only be shown as available once they are finalized and ready to sell.

How should I use the product?

Follow the directions and warnings printed on the final production label. This FAQ does not replace the product label.

02

Ingredients & label

Ingredient information from the current supplier specification.

What are the other ingredients?

Maltitol Syrup, Isomalt, Erythritol, Pectin, Citric Acid, Sodium Citrate, Natural Blueberry Flavor, Natural Raspberry Flavor, Phycocyanin (color), and Stevia Leaf Extract.

Is the product sugar-free?

Yes. The current product is labeled Sugar-Free.

Is the product gluten-free?

Yes. The current product is labeled Gluten-Free.

Is the product vegan friendly?

Yes. The current product is labeled Vegan Friendly.

Where can I see the Supplement Facts?

Use the “View Nutrition Label” button on the product page. The current panel shows Serving Size: 1 Gummy, Servings Per Container: 120, and 1,250 mg of creatine monohydrate per gummy.

What if I have an allergy or dietary concern?

Review the final product label before use. If you have an allergy, medical condition, or specific dietary concern, ask a qualified health professional whether the product is appropriate for you.

03

Subscription

How the current Subscribe & Save plan works.

What is Subscribe & Save?

It is the recurring purchase option on the product page. The current plan is configured for delivery every 4 weeks with a 20% recurring discount.

How often does the subscription renew?

The current Shopify subscription plan renews every 4 weeks.

How much do I save?

The current subscription plan is configured for 20% off recurring orders compared with the one-time purchase price.

Can I buy without subscribing?

Yes. A One-Time Purchase option is available on the product page.

Can I pause or cancel?

The subscription is designed to be managed from your customer account. The exact options and terms shown in the account and checkout should control.

Does delivery every 4 weeks mean I should take the product every day?

No. The 4-week interval is a commerce and delivery setting, not a product-use direction. Follow the final product label for usage instructions.

04

Shipping

Order status and delivery information.

How much is shipping?

Shipping is calculated at checkout based on the order and destination.

Do you offer free shipping?

This FAQ does not claim free shipping. Any shipping promotion that is actually available will be shown clearly at checkout or in the current offer terms.

How can I track my order?

Sign in to your TARRU account or visit Track My Order to view order status.

When will my order arrive?

Delivery timing depends on the destination and shipping service shown during checkout. TARRU should not display a guaranteed arrival date unless the carrier or checkout experience provides one.

05

Returns & order help

Current support process before launch.

How do I request help with a return?

The self-service returns portal is not live yet. Use the Contact page and include your order number so TARRU support can help directly.

What is the full refund policy?

Full return and refund eligibility, timing, and conditions are not yet published. The current Returns & Order Help page will control once the policy is finalized.

Do you currently offer a 30-day money-back guarantee?

No such guarantee is claimed on this FAQ. A guarantee should only be displayed if TARRU formally adopts and publishes one.

What if my order has a delivery issue?

Use the Contact page and include your order number and a brief description of the issue.

06

Payment

Checkout and pricing basics.

What payment methods do you accept?

The payment methods currently enabled for your region are shown directly at Shopify checkout. This FAQ does not list payment methods that have not been verified as active.

What currency will I be charged in?

The currency shown by the storefront and checkout at the time of purchase controls. The store is currently configured in USD.

Can I use a discount code?

If a valid discount code or automatic promotion is active, Shopify checkout will apply it according to the offer terms.

Is the subscription discount automatic?

Yes. The current Subscribe & Save plan is configured with its recurring discount through Shopify Subscriptions.

07

Account

Orders, profile, and subscription management.

Where do I sign in?

Use the TARRU customer account at account.tarrunutrition.com.

Where can I see my orders?

Open My Orders in your TARRU customer account.

Where can I update my profile?

Use the profile area of your TARRU customer account.

Where can I manage my subscription?

Subscription management is available through the customer account experience associated with Shopify Subscriptions.

STILL NEED HELP?

Talk to TARRU support.

If the answer is not here, use the Contact page and include your order number when your question is about an existing order.